WHAT FORMAT OF PICTURE SHOULD I SEND? You may send your pictures in any format such as .jpg, .tif, .gif, .bmp, .pcx, .cpt, ect. But the preferable one is .jpg.     DO YOU EXCEPT VECTOR FORMAT ARTWORK? Yes, we accept vector format artwork such as  .ai, .eps, .wmf, ect. If you send us Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first. Otherwise we may not be able to read the same font that you have sent.     CAN YOU COPE WITH A ROUGH ARTWORK OR A GARMENT TO COPY? Yes, we have an art department that can cope with all the hassle of bad artwork, provided that you give us clear instructions on what to do.     HOW LONG IS THE DELIVERY? Delivery time takes 24 to 48 hours depending on the design.     DO YOU HAVE A RANGE OR A CATALOGUE OF STOCK DESIGNS IN DIFFERENT CATAGORIES? At this moment we do not have. We will be concentrating in digitizing according to customer needs.     WHICH CARD CAN I PAY WITH? You can use ( all major credit cards, Are accepted Visa, Mastercard, discover and American Express. )     WHEN I SEND OUT THE ORDER, WHAT KIND OF INFORMATION DO I NEED TO SEND? The most important ones are 1.Design name, 2.Size in width or height (cm. or inch.) you may inform us only one side as the other side obviously will go proportionate, 3.Fabric to embroiderer and 4. When do you need the digitized design to be sent back.     HOW DO I PAY FOR DIGITIZING There are few ways to pay us: We accepct all major credit cards Wire transfer Checks and money orders     HOW MUCH DO YOU CHARGE FOR DIGITIZATION? We charge $7 us dollars per thousand stitches. Our price is economical compare to the price that you are paying without losing the quality.     WHAT IS YOUR DELIVERY / TURNAROUND TIME? We can have your design ready for you with in 24 to 48 hours depending on the your art work.     PLEASE INFORM ME SIMPLY WHAT ARE THE MOST IMPORTANT INFO THAT I NEED TO SEND ALONG WITH THE ORDER? Information that you need to send are: Design Name; Size (Inch or Cm.): You may inform us one side- Width or Height. If you give us size of one side, the other side will go proportionately; Colors: The colors that you would need us to put in that particular design.Sometimes you may not need all the colors so you can enter information here; Fabric to embroider; Date of Delivery: In how many days you would need us to send the design back.     HOW DO I GET A QUOTE? We need the same information to quote a design as we do when you place an order.To get qoute please E-mail us At quote@bestbuydigitizing.com   Note: All quotes are not final and the actual cost of the design may vary as much as 15% from the quoted cost.     CAN I USE THE DESIGN YOU DIGITIZED ON ALL FABRICS TYPES? We specifically digitize a design with the fabric in mind. The fabric will dictate type of underlay, push-and-pull compensation and density that the digitizer must address in creating the design. If the design is going on a multitude of fabrics, edits for the other fabric types are done. Not all fabrics require edits. For instance, if a design had been digitized for pique and is also to be sewn on interlock, no edit would be necessary.     HOW DO I CONTACT YOU? It's always easy to get a hold of us, contact us by e-mail or mail or call us at   (213)745-7274 or vist our ficility for personal response.       HOW MUCH DO YOU CHARGE FOR EDIT? Please go to our Price/Edit section in the top menu. That page will explain to you in details about our edting charge. Please note that anything that is unneccessary to charge, we will not charge. There will be no over charge or surprise charges.       WHY IS THERE A TIME OUT ERROR WHEN I SEND ORDER THROUGH YOUR WEB ORDER FORM? This happens so because our server has been set to take the file attachment order with size not more than 1 MB. If you face this kind of problem whatsoever, you may send your order directly to our email address at: order@bestbuydigitizing.com